EdwardOrwell123BlakeStreetAnaheim,CA54321(321)555-9999edwardorwell@gmail.comJOBOBJECTIVECustomerServiceRepresentativeHIGHLIGHTSOFQUALIFICATIONS□Historyofrepresentingorganizationswithprofessionalism,poise,andintegrity□Adeptathandlingahighquotaofphonecallsinafast-pacedenvironmentwithcalmandgrace.□Ahard-workingteammemberwhogetsalongwellwitheveryone.□Bilingual:SpanishandEnglishPROFESSIONALACCOMPLISHMENTS2006—presentGeneralMotorsClub,Anaheim,CACustomerCareRepresentative□ManagednumerouscustomeraccountsthroughtheCustomerServiceCallCenter,consistentlyfollowinguptoensureresolution.□Trainednewcustomerservicerepstoappreciateandclearlycommunicatemembershipbenefitsandpromotions.□Cultivatedexcellentlong-termrelationshipswithmembersusingafriendlyapproachtoquestionsandproblems.2003—2006MainAvenueLibrary,SantaBarbara,CAAssistantLibrarian□Assistedpatronswithvariouslevelsoftechnicalabilitytousethelibrary’scomputerscreenstonavigatethelibrarysystem.□ShowedtheextremepatienceandinterestwhenansweringquestionsandhelpingpatronswithformsprocessingEDUCATIONOngoingcourseworkinInternationalStudiesAnaheimUniversity,Anaheim,CACOMMUNITYSERVICE2004—presentKidPride,TeenMentor2003—2005DisasterReliefandPrevention,NeighborhoodCoordinatorEdwardOrwell123BlakeStreetAnaheim,CA54321(321)555-9999edwardorwell@gmail.com求职意向客服代表个人资质□良好的职业素养，沉着稳重，诚实正直□在快速的工作环境中善于沉着应对大量的客服电话接打工作□工作勤奋并善于团队协作□流利使用西班牙语和英语职业成就2006年至今通用汽车俱乐部，加州客户维护代表□通过客服呼叫中心对大量的客户进行维护管理，持续跟踪客户并最终为客户提出解决方案□培训新客户维护代表，使其将俱乐部会员制度提供的利益和促销清晰地传递给客户□运用友善的方式来为会员答疑解惑，培养优质长期的客户关系2003—2006主干道图书馆，圣巴巴拉，加州助理图书管理员□协助不同水平的浏览者使用电脑系统来检索图书馆信息□在处理图书馆浏览者的表格写过程中表现出极大的耐心和兴趣教育背景国际关系课程在读Anaheim大学,加州社区服务2004年至今KidPride,青少年指导员2003—2005灾害救助和预防组织,街区协调员